Tuesday, February 24, 2009

Diamond Glaze is BACK . . . or almost

Okay I am excited to announce that we will finally have NEW and NON-RECALLED Diamond Glaze back in our shop by the end of the week! It has been a tough month without our long lost friend. We still have a lot of the recalled product on hand and are so glad we stopped shipping it out as soon as we knew a problem existed. Darcy and I feel terrible that five bottles were sent out from a batch we were told was okay and then we learned a week later both from customers who tried to use it and our distributor of Judikins, that the product we had was added to the recall. Both our distributor and Judikins have been great to work with. They are taking back our product and will replace it with new product. I actually got a call from Judy herself to handle our return. Great customer service to go with a great product. Here is the statement from Judikins:
Thanks to some very astute Diamond Glaze artists, we have tracked a batch of Diamond Glaze that did not meet specifications. While there is no health hazard associated with this batch, it does develop cracks if applied thicker than 1/8 inch and allowed to dry below room temperature (less than 70 degrees F). The batch was bottled on the 13th of November 2008. Any bottles purchased before that date are not affected. We have tested later batches (after the 15th of December 2008) and they do not have this problem. Only 2 and 10 fluid ounce bottles are affected. The batch was small, only 3 barrels of 50 gallons each.
We have been taking back or replacing the few bottles we did send out before knowing we had a problem. Thanks for your patience. For new customers please know that we have taken special care to make sure we have quality product. If you want to reserve a bottle from our new shipment please convo us. We will have both the 10 ounce bottle with applicator and the 2 ounce bottles. We also will have Microglaze back in the shop!

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